Delivery Terms
Effective Date: 2026-05-05 · Last Updated: 2026-08-21
This page describes how allover.art delivers your order, including production timelines, shipping, costs, and customs handling. By placing an order on allover.art you agree to these delivery terms, which form part of our Public Offer.
1. Production time
Every allover.art garment is made to order. We do not hold finished stock — production starts when you place an order.
- Production: 2–7 business days from the moment payment is confirmed.
2. Shipping method and delivery times
Orders are shipped by standard international post (Uzbekistan Post) with tracking where the carrier supports it.
Express delivery (DHL) is available on request. Contact hello@allover.art before or right after placing your order and we will quote the surcharge for your destination.
The times below are total time from order to your door — they already include production. You do not need to add anything to them.
| Destination | Total time from order to delivery |
|---|---|
| United States / Canada | 12–27 days |
| United Kingdom / European Union | 6–19 days |
| Australia / Rest of world | 9–21 days |
Shipping cost depends on destination and order value and is shown at checkout.
3. Tracking
A tracking number is sent to your email automatically once the parcel is handed to the carrier. You can also find your orders in your account.
Order statuses you may see:
- Payment received — order confirmed, queued for production.
- In production — printing, cutting, sewing started.
- Quality check — finished garment is being inspected.
- Shipped — handed to the carrier, tracking email sent.
- Delivered — confirmed by the carrier.
4. Customs and import duties
For orders to the United States, import duties are prepaid by us and already included in the price you see. Nothing is collected from you on delivery.
For other destinations, any import charges are set by your country's customs rules — we don't add anything on top. If a carrier ever asks you for a charge, send us the receipt at hello@allover.art and we'll sort it out.
We provide accurate customs declarations with HS codes on every parcel.
5. Risk transfer (EU Consumers)
For Customers in the European Union, in accordance with Article 20 of the EU Consumer Rights Directive 2011/83/EU, risk of loss or damage to the Goods passes to the Consumer only when the Consumer (or a third party indicated by the Consumer, other than the carrier) has acquired physical possession of the Goods.
For Customers outside the EU, risk of loss or damage passes to the Customer upon transfer of the Goods to the carrier, unless mandatory local law of the Customer's country of residence provides otherwise.
6. Address accuracy and undeliverable parcels
The Customer is responsible for the accuracy of the shipping address provided at checkout. allover.art does not refund or reship parcels that were undeliverable due to incorrect address, refusal of receipt, or failure to collect within the carrier's holding period.
If the Customer notices an address error, please contact hello@allover.art immediately — we can update the address only before the parcel is handed to the carrier.
7. Lost or delayed parcels
If your tracking shows no movement for more than 14 business days after dispatch, contact hello@allover.art. We will:
- Open an investigation with the carrier.
- If the parcel is confirmed lost, we re-make and re-ship the order at no additional cost.
8. Damage in transit
If your parcel arrives visibly damaged or the contents are damaged, document it with photos before unpacking and within 14 days of receipt. Contact hello@allover.art with photos and order number — see Returns & Refunds Policy for the resolution process.
9. Contact
Email: hello@allover.art — we reply within 24h on business days.
Your orders: allover.art/account
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