Delivery Terms
Effective Date: 2026-05-05 · Last Updated: 2026-05-05
This page describes how allover.art delivers your order, including production timelines, shipping options, costs, and customs handling. By placing an order on allover.art you agree to these delivery terms, which form part of our Public Offer.
1. Production time
Every allover.art garment is made to order. We do not hold finished stock — production starts when you place an order.
- Standard production: 2–5 business days from the moment payment is confirmed.
- High-season period (pre-holiday weeks): up to 7 business days. We notify customers by email if their order falls in this window.
2. Shipping methods and times
The Customer chooses one of two shipping options at checkout:
- Standard (Uzbekistan Post) — slower, included with order or low-cost surcharge. International tracking provided where carrier supports it.
- Express (DHL Express) — premium fast delivery, surcharge applies. End-to-end tracking with signed delivery in most regions.
| Region | Standard (Uzbekistan Post) | Express (DHL) |
|---|---|---|
| United States / Canada | 2–5 weeks | 5–8 business days |
| United Kingdom / European Union | 2–4 weeks | 4–7 business days |
| Russia | 2–4 weeks | 7–14 business days |
| Uzbekistan / CIS | 1–3 weeks | 5–10 business days |
| Australia / New Zealand / Rest of world | 3–6 weeks | 7–14 business days |
Transit times are calculated from the date the parcel is handed to the carrier — not from the date the order was placed.
Total time from order placement to doorstep delivery = production (2–5 business days) + chosen shipping option.
Shipping cost depends on destination, order value, and selected option, and is shown at checkout.
3. Tracking
A tracking number is sent to your email automatically once the parcel is handed to the courier. You can also find tracking information in your account at allover.art/personal/order/.
Order statuses you may see:
- Payment received — order confirmed, queued for production.
- In production — printing, cutting, sewing started (within 24h of order).
- Quality check — finished garment is being inspected.
- Shipped — handed to the carrier, tracking email sent.
- Delivered — confirmed by the carrier.
4. Customs duties and import taxes
allover.art garments are produced in Uzbekistan and shipped directly to the customer. Customs duties, import VAT, or other taxes assessed by the Customer's country of import are the responsibility of the Customer and paid in accordance with local legislation.
Indicative thresholds:
- United States: orders under $800 typically clear duty-free under the de minimis rule. Orders above $800 may attract 10–18% duty (depends on product classification).
- United Kingdom: orders under £135 — VAT collected at checkout (allover.art is UK-registered for e-commerce VAT). Above £135 — duties apply at import.
- European Union: IOSS-registered — VAT collected at checkout for orders below €150. Above €150, duties apply at import.
- Russia: orders below 200 EUR per parcel and below 31kg — typically duty-free under personal-use rules. Above this — local duty applies.
- Uzbekistan / CIS / rest of world: duties assessed by local customs authority and paid by the Customer on delivery.
We provide accurate customs declarations with HS codes. If you receive an unexpected duty charge that you believe is in error, contact hello@allover.art with the receipt — we'll help resolve.
5. Risk transfer (EU Consumers)
For Customers in the European Union, in accordance with Article 20 of the EU Consumer Rights Directive 2011/83/EU, risk of loss or damage to the Goods passes to the Consumer only when the Consumer (or a third party indicated by the Consumer, other than the carrier) has acquired physical possession of the Goods.
For Customers outside the EU, risk of loss or damage passes to the Customer upon transfer of the Goods to the carrier, unless mandatory local law of the Customer's country of residence provides otherwise.
6. Address accuracy and undeliverable parcels
The Customer is responsible for the accuracy of the shipping address provided at checkout. allover.art does not refund or reship parcels that were undeliverable due to incorrect address, refusal of receipt, or failure to collect within the carrier's holding period.
If the Customer notices an address error, please contact hello@allover.art immediately — we can update the address only before the parcel is handed to the carrier.
7. Lost or delayed parcels
If your tracking shows no movement for more than 14 business days after dispatch, contact hello@allover.art. We will:
- Open an investigation with the carrier.
- If the parcel is confirmed lost, we re-make and re-ship the order at no additional cost.
8. Damage in transit
If your parcel arrives visibly damaged or the contents are damaged, document it with photos before unpacking and within 14 days of receipt. Contact hello@allover.art with photos and order number — see Returns & Refunds Policy for the resolution process.
9. Contact
Email: hello@allover.art — we reply within 24h on business days.
Order tracking: allover.art/personal/order/
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