Public Offer (Offer Agreement)

Effective Date: 2026-05-05 · Last Updated: 2026-05-05

This Public Offer (the "Offer") constitutes an official proposal by the Seller — the company operating the website allover.art (hereinafter "allover.art," "we," "us") — to enter into a sales agreement with any individual or legal entity (the "Customer," "you") for the purchase of goods (the "Goods") presented on the website, on the terms set out below.

Full and unconditional acceptance of this Offer is the placement of an order on allover.art and its payment by the Customer. From the moment of acceptance, an agreement between the Seller and the Customer is deemed concluded on the terms of this Offer.

1. Order Placement and Payment Methods

1.1. How to place an order

Browse the catalog at allover.art and select an item.
Choose size, quantity, and shipping options.
Add the item to your cart.
On checkout, provide contact information, shipping address, and select a payment method.
Confirm the order. You will receive an email with the order number and payment confirmation.

1.2. Accepted payment methods

Secure card payments on allover.art are processed by OktoBank (our primary acquiring partner). Accepted payment methods:

Credit / debit cards — Visa, Mastercard, American Express, Discover, MIR.
Apple Pay / Google Pay — mobile wallets.
UzCard / HUMO — for Customers in Uzbekistan.
SBP (Faster Payments System) — for Customers in Russia.
PayPal — for international orders.
Klarna / Afterpay — pay in 4 interest-free installments (US / UK / EU eligible orders).

allover.art does not store full card data. Card details are handled directly by OktoBank in compliance with PCI-DSS Level 1 standards.

1.3. Payment confirmation

Once payment is successfully processed, you will receive an email confirmation. Production of your item begins automatically, typically within 24 hours of payment confirmation. If payment cannot be confirmed, the order is placed on hold and our support team will contact you within one business day.

1.4. Prices and currency

Prices on the website are displayed in USD by default. When paying with a card in another currency, conversion is performed by the issuing bank at the rate on the date of payment. All prices include applicable taxes unless otherwise stated on the product page.

2. Returns, Cancellations, and Refunds (including Reversal of Card Operations)

2.1. Made-to-order production

All allover.art items are made to order. The Goods are not held in stock prior to the placement of an order by the Customer. For this reason, standard 14-day return rights for goods of proper quality, manufactured to individual order, do not apply under applicable consumer-protection legislation.

This exemption is grounded in Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, which excludes the right of withdrawal for goods made to consumer specifications or clearly personalised. Similar exemptions apply in many other jurisdictions.

2.2. Returns due to product defects

The Customer is entitled to return, replacement, or refund if the Goods exhibit one of the following defects:

Print defect: misalignment, color shift, visible registration error.
Manufacturing defect: incorrect size, errors in cut or stitching.
Damage in transit.
Material defect: holes, uneven dyeing, loose seams.

2.3. How to claim a return

Within 14 calendar days of receiving the Goods, email hello@allover.art.
Include your order number and 2–3 clear photos of the defect.
We will review your claim within 48 business hours and offer either remake or refund.

You do not need to ship the defective Goods back — keep or donate the defective piece.

2.4. Reversal of card operations and refunds

Upon confirmation of a refund:

Refund is issued via the same method used for payment.
Refund to the bank card is initiated within 3 business days after our confirmation.
Time for the refund to appear on the Customer's card depends on the issuing bank and typically ranges from 3 to 30 business days.
If the Goods have not yet entered production (order canceled before production), full refund is processed automatically within 24 hours.

2.5. Size exchanges

If the Customer ordered the wrong size, we offer a partial replacement service: a new unit of Goods is produced at half the price plus shipping. Requests are accepted within 14 calendar days of receiving the Goods.

Details: Returns & Refunds Policy.

3. Delivery Terms

3.1. Production time

Standard production: 2–5 business days from confirmed payment.
High-season period (pre-holiday): up to 7 business days. We notify the Customer by email if the order falls into this period.

3.2. Shipping methods and times

The Customer chooses one of two shipping options at checkout:

Standard (Uzbekistan Post) — slower, included with order or low-cost surcharge.
Express (DHL Express) — faster premium delivery, surcharge applies.

Region	Standard (Uzbekistan Post)	Express (DHL)
United States / Canada	2–5 weeks	5–8 business days
United Kingdom / European Union	2–4 weeks	4–7 business days
Russia	2–4 weeks	7–14 business days
Uzbekistan / CIS	1–3 weeks	5–10 business days
Australia / New Zealand / Rest of world	3–6 weeks	7–14 business days

Times shown are from the date the package is handed to the carrier. Total time from order to doorstep = production (2–5 days) + chosen shipping option.

Shipping cost is shown at checkout and depends on destination, order value, and selected shipping option.

The tracking number is sent to the Customer's email when the package is handed to the carrier. Order status can be tracked in the Customer's personal account at allover.art/personal/order/.

3.3. Customs duties and taxes

Goods are produced in Uzbekistan and shipped directly to the Customer. Customs duties and import VAT charged by the Customer's country of import are the responsibility of the Customer and paid in accordance with local legislation.

Details: Delivery Terms.

4. Card Payment Security Measures

4.1. Payment protection technologies

All payments on allover.art are protected by the following technologies and standards:

PCI-DSS Level 1. Card payments are processed by OktoBank (our primary acquiring partner), compliant with the highest payment card data security standard.
TLS 1.3 encryption. All connections to the website are protected by modern TLS 1.3 cryptographic protocol — card data is transmitted via secure channel.
3D-Secure (Verified by Visa, Mastercard SecureCode, MIR Pay 3DS, UzCard 3DS). Additional authorization through the card-issuing bank — confirmation via one-time password or biometrics.
Tokenization. allover.art does not store full card data on its servers. Only a masked card identifier and transaction ID are retained.
Anti-fraud monitoring. Each transaction is screened by fraud-detection systems — suspicious operations are automatically declined or flagged for manual review.

4.2. What we do for Customer security

We never request full card data via phone, email, or chat.
Card data is never shared with third parties except OktoBank (our certified acquiring partner).
Regular security audits are conducted.
Multi-factor authentication is enforced for administrative access.
Role-based access control: customer data is accessible only to staff who need it for their duties.

4.3. What the Customer should do

Use a strong, unique password for the account.
Never share card data or password with third parties.
If unauthorized access is suspected — report immediately to security@allover.art and contact the issuing bank to block the card.
Verify the browser address bar shows https:// and the correct domain allover.art.

Details: Payment Security.

5. Privacy Policy

allover.art respects Customer privacy and processes personal data in accordance with applicable legislation, including:

Personal Data Law of the Republic of Uzbekistan.
General Data Protection Regulation (GDPR) — for Customers in the EU and UK.
California Consumer Privacy Act (CCPA) — for Customers in the United States (California).
Federal Law No. 152-FZ "On Personal Data" — for Customers in Russia.

5.1. Data we collect

Name, email, and phone number.
Shipping address.
Order parameters (size, quantity, selected items).
Payment data (only masked card identifier and transaction ID — full card data is processed only by the certified processor).
Technical data: IP address, browser and device type, country (by IP), pages visited.

5.2. How we use the data

To fulfill the agreement (order placement, production, delivery).
To communicate with the Customer (confirmations, notifications, support).
For marketing communications (only with consent — unsubscribe at any time).
To comply with legal and tax obligations.

5.3. Who we share data with

We do not sell your personal data. We share data with third parties only in strictly limited scope:

Payment processors (Stripe, partner acquiring banks) — to process payment.
Shipping carriers (DHL, USPS, local operators) — only address and name for delivery.
Hosting providers — for technical operation of the website.
Government authorities — pursuant to mandatory legal requests.

5.4. Retention periods

Account and order data: as long as the account is active, plus 7 years after the last transaction — to comply with tax requirements.
Marketing subscriptions: until unsubscribe + 30 days.
Support correspondence: up to 3 years after case closure.

5.5. Your rights

You have the right to:

Access your data.
Correct inaccurate data.
Erasure (the "right to be forgotten").
Receive your data in a machine-readable format (data portability).
Withdraw previously given consent for processing.

To exercise these rights, send an email to privacy@allover.art with subject "Privacy Request." We respond within 30 calendar days.

Full version: Privacy Policy.

6. Seller Contact Information

Seller details:
Foreign Enterprise Limited Liability Company "SIFROVAYA FABRIKA" (FE LLC "SIFROVAYA FABRIKA" / "SIFROVAYA FABRIKA" MCHJ XK)
Full Russian name: ИНОСТРАННОЕ ПРЕДПРИЯТИЕ ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "SIFROVAYA FABRIKA"
Taxpayer Identification Number (TIN / ИНН / STIR): 312 312 696
State registration: certificate № 2893288 dated 28 July 2025, issued by Tashkent City, Mirobod District Tax Authority
VAT status: VAT payer
Registered address: Tashkent Region, Chirchiq City, Shodlik MFY, 1-uy, Republic of Uzbekistan
Director General: Andrey Yurevich Perepechenkov
Authorized capital: 1,000,000,000 UZS
Bank account: 20208000207282714001
Bank code (MFO): 01041

Customer contacts:
General inquiries and support: hello@allover.art
Returns and complaints: hello@allover.art
Privacy inquiries: privacy@allover.art
Account security: security@allover.art

Support response time: within 24 hours on business days.

7. Changes to this Offer

allover.art reserves the right to modify this Offer unilaterally. The current version of the Offer is published at allover.art/public-offer/. Changes take effect from the moment of publication. Continued use of the website after publication of changes constitutes the Customer's acceptance of the new version of the Offer.

8. Governing Law and Disputes

This Offer is governed by the laws of the country of registration of the Seller. All disputes arising from the relations governed by this Offer shall be resolved through negotiations. If a settlement cannot be reached, the dispute is referred to the competent court at the place of registration of the Seller, subject to the mandatory consumer-protection rules of the Customer's country.

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