Returns and Refunds Policy

Effective Date: 2026-05-05 · Last Updated: 2026-07-10

This page describes how we handle returns, refunds, and reversals of card operations on allover.art. By placing an order you agree to these terms, which form part of our Public Offer.

1. Made-to-order production — what this means for returns

Every allover.art garment is produced individually after you place an order. We do not hold finished stock of any item. Because each garment is custom made for the specific Customer, the standard 14-day return right for goods of proper quality (which applies to off-the-shelf retail goods) does not apply to our products under applicable consumer-protection legislation.

This exemption is grounded in Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, which expressly excludes the right of withdrawal for goods made to consumer specifications or clearly personalised. Similar exemptions apply in many other jurisdictions (UK, US, etc.).

However, we stand behind quality. The conditions below describe when we issue a refund, replacement, or remake.

2. We will replace, remake, or refund if:

Print defect — misalignment, color shift, visible registration error, blurry print, color significantly different from the catalog image.
Manufacturing defect — wrong size shipped, sewn incorrectly, loose seams, missing labels.
Damage in transit — torn, soaked, or visibly damaged on receipt.
Material flaw — holes, uneven dyeing, fabric thinning, defects not visible at production QC.
Wrong item shipped — you received a different design, size, or color than ordered.

3. 30-day satisfaction guarantee (change of mind)

We want you to love what you ordered. If your garment arrived exactly as described but it is not for you — wrong vibe, wrong fit for your style, or you simply changed your mind — contact us at hello@allover.art within 30 calendar days of delivery and we will refund your order.

No restocking fees.
We may ask you to return the item (return shipping paid by the customer). In many cases we simply issue the refund without a return — every garment is made to order and personal to you.
Refunds go to the original payment method; timelines are described in the refunds section below.

Defective, damaged or incorrect items are always covered separately — see the sections above and the claim process below.

4. How to file a claim

Within 14 calendar days of receiving the parcel, email hello@allover.art.
Include in the email:
- Your order number.
- 2–3 clear photos of the defect (close-up of the issue + full-garment view).
- A short description of the problem.
We respond within 48 business hours with a resolution: replacement, remake, or refund.
You do not need to ship the defective garment back. Keep it or donate it locally.

5. Resolution options

Resolution	When applicable	Timeline
Remake / Replacement	Print defect, manufacturing defect, wrong item	2–5 days production + shipping
Full refund to original payment method	Customer chooses refund instead of remake; or product cannot be remade	3 business days to initiate; 3–30 days for funds to appear (depending on issuing bank)
Partial refund + keep item	Minor defect that doesn't affect wearability; case-by-case	Same as full refund

6. Reversal of card operations and refunds

When a refund is approved:

Refund is processed via the same payment method used for the original transaction. We cannot redirect refunds to a different card or method.
Refund to a bank card is initiated within 3 business days after our team confirms the resolution.
The time for the refund to appear on the Customer's card depends on the issuing bank and typically takes 3 to 30 business days. We do not control timing on the bank's side.
If the order was canceled before production started, full refund is processed automatically within 24 hours.
If the Customer initiated a chargeback through their bank, the dispute is handled by the acquiring bank and Stripe according to standard chargeback procedures. We may reach out via email for documentation.

7. Size exchanges (Customer error)

If you ordered the wrong size and the garment is otherwise free of defects, we offer a partial replacement service:

A new unit in the correct size is produced at 50% of retail price + standard shipping.
You may keep or donate the original garment — return shipping is not required.
Submit a request within 14 calendar days of delivery to hello@allover.art with order number and the new size.

8. Order cancellations before shipping

Before production starts: full refund within 24 hours. Email us as soon as possible — production usually starts within 24h of payment confirmation.
After production starts but before shipping: 50% refund. The remaining 50% covers materials, labor, and the unsalable nature of made-to-order goods.
After shipping: the order can no longer be canceled. Return is governed by the defect-based rules above.

9. What is NOT covered

Change-of-mind requests made more than 30 calendar days after delivery (within 30 days — see the satisfaction guarantee, section 3).
Color appearance that differs from the screen due to monitor calibration (we describe colors textually and provide standardized photos).
Damage caused by misuse, improper laundering, or tumble-drying when the care label specifies "do not tumble dry."
Normal wear, fading after 100+ washes, or stains from external causes.
Defect claims documented more than 14 calendar days after delivery, or any items sent back without contacting us first.

10. Care instructions to maintain the warranty

To preserve eligibility for defect-based remakes, please follow the care label:

Wash inside-out at 30°C with similar colors.
No bleach, no fabric softener.
Tumble dry low or air dry.
Iron on low temperature, inside-out.

11. Contact

Email: hello@allover.art — we reply within 24h on business days.
Subject line for return claims: RETURN — Order #[your order number]

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